Refund policy
All Sales are Final.
We do, however, accept returns for refund or exchange in the case of items damaged in transit or if they are defective.
Refunds and Exchanges
In the event that your order arrives damaged in any way, please email us as soon as possible at store@museumofgraffiti.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
Gift Cards are non-refundable.
Shipping Protection
If you selected Shipping Protection at checkout, your order is covered in the event of loss, theft, or damage during transit.
In the case that you need to file a claim, please contact the Shipping Protection provider directly using the email below:
When submitting your claim, be sure to include:
- Your order number
- Any available screenshots or supporting documentation
- A brief description of the issue (lost, stolen, or damaged package)
Once your claim is submitted, the Shipping Protection team will review your case and assist you with a replacement or resolution.
Please note:
- Claims must be filed directly with the Shipping Protection provider
- We are unable to process replacements or refunds for protected orders until a claim has been reviewed
- Processing times may vary depending on claim volume
If you did not purchase Shipping Protection, we are not responsible for lost, stolen, or damaged packages once they have been marked as delivered by the carrier.