Shipping policy
We ship Globally!
All orders are processed within 2 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping charges
Will be calculated and displayed at checkout.
In-store pickup
You can skip the shipping fees with free local pickup at 276 NW 26TH ST. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 2 to 7 business days. We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are from 11 AM - 6 PM on Monday - Thursday, and 11 AM -7 PM Friday-Sunday. Please have your order confirmation email with you when you come.
International Shipping
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Museum of Graffiti is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7-10 days of receiving your shipping confirmation email, please contact us at store@museumofgraffiti.com with your name and order number, and we will look into it for you.
All orders will be shipped out as soon as possible. Please allow up to 2-7 days to receive your tracking number. Contact store@museumofgraffiti.com with any questions or requests for expedited shipping.
In the event that your order arrives damaged in any way, please email us as soon as possible at store@museumofgraffiti.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
Shipping Protection
If you selected Shipping Protection at checkout, your order is covered in the event of loss, theft, or damage during transit.
In the case that you need to file a claim, please contact the Shipping Protection provider directly using the email below:
When submitting your claim, be sure to include:
- Your order number
- Any available screenshots or supporting documentation
- A brief description of the issue (lost, stolen, or damaged package)
Once your claim is submitted, the Shipping Protection team will review your case and assist you with a replacement or resolution.
Please note:
- Claims must be filed directly with the Shipping Protection provider
- We are unable to process replacements or refunds for protected orders until a claim has been reviewed
- Processing times may vary depending on claim volume
If you did not purchase Shipping Protection, we are not responsible for lost, stolen, or damaged packages once they have been marked as delivered by the carrier.